This guide is intended for mentors or engagement agents of a learning program. Learners, see Discord for Learners.
Discord for Mentors
This is a supplement to Discord for Learners; please review that guide as it contains helpful information that learners may ask you about. Similar to learners, please join the Discord server using the program invite link and set a per-server nickname to ensure Endless Staff can identify you.
Roles & Permissions
All program participants (including learners, mentors, and engagement agents) will receive the program-specific role in Discord which grants access to the private program category. You will also be assigned a Mentor or Engagement Agent role by Endless Access staff which enables moderation permissions, including the ability to delete or pin messages.
Instructors and Mentors appear above other members in member lists. Endless Staff are highlighted in purple, include the Endless logo after their name, and appear at the very top of member lists.
You can review anyone’s roles by selecting their user avatar or name.
If you or a learner is lacking a specific role, please use the #help channel to open a ticket with Endless Access staff.
Model Positive Behavior
As a mentor or engagement agent, learners and community members will look to you to set the tone and expectations around conduct. Always model inclusive, encouraging behavior and avoid sarcasm or insider language that may exclude some learners.
Code of Conduct
All community members are expected to follow the Endless Access Code of Conduct, which is strictly enforced.
If you observe a violation:
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Mitigate immediate harm (e.g. delete any harmful messages)
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If appropriate, issue a warning to the learner
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Report all incidents to Endless Access staff via the private #mods channel
Channels
Programs use a private category with a channel for each learner group. For reference, other relevant categories and channels are:
- #announcements: announcements from Endless Access focused on game making
- #help: self-service flow for opening a ticket with Endless Access staff
- Verified: discussion of topics outside of the program itself
- Threadbare: follow along with development of our open source game